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2008
Concierge Overload??
Is anyone else feeling like the word Concierge is being overused? I just saw a commercial for a car insurance company that is now offering a “personal concierge” to their customers in times of an accident or insurance need. Interesting concept, but I’m willing to bet that the person that used to be called a “customer representative” is the exact same person now being called a “personal concierge.” The question remains- is your personal auto insurance concierge really looking out for your best interests, or the interests of their employer? Concierges should have no obligation to anyone other than their clients. At The Modern Concierge, our interest is to benefit our customers, and we will find the best way, the best people and the best partners to meet your needs and serve your interests – we firmly believe that a concierge should be more than just a fancy name for the person who answers the phone.
